[vc_tta_accordion active_section=”1″ title=”General Frequently Asked Questions” collapsible_all=”true”][vc_tta_section title=”Do I need a visa?” tab_id=”1443562646852-c25e7034-a3d1″]
A passport and visa are required when traveling to Tanzania and Kenya. Please ensure your passport be valid for at least six months past your arrival date. Additionally, please make sure that you have a minimum 2 blank pages in your passport.
Tourist visa to Tanzania can be obtained in two ways:
a) Apply through the nearest Tanzanian embassy to you
b) Apply for a landing visa when you enter Tanzania.
Applying for a landing visa upon your arrival is quite feasible, all you need is to present your passport, and fill out the landing card and visa application form. The visa fee should be paid in US dollars cash (U.S. citizen is 100 USD, and Canadian and other countries are 50 USD, Pakistan is 200 USD).
[/vc_tta_section][vc_tta_section title=”Tanzania VIP Visa Service” tab_id=”1443562647378-5a9df8d8-15bd”]
Safari Infinity is proud to offer VIP Tanzania Express Visa Service to all our guests arriving into Kilimanjaro Airport. During your flight to Tanzania, the flight attendants will be distributing landing cards to all airline passengers. To expedite the issuance of your visa, please fill out the landing card on the plane and have it ready for our visa specialist upon arrival in the customs area. The information requested includes personal information, passport details, nationality, address, occupation.
Our dedicated visa specialist will meet you at the immigration area. He will be holding a sign with your name posted on it. Hand him your completed Tanzania visa application form, and he will then process your visa on your behalf, allowing you to avoid the long queue and confusion at customs. Once your visa is issued, passport stamped, (and you will also be finger-printed), you will be escorted to the baggage claim area where you can pick up any checked-in luggage before exiting the airport. Our Safari Infinity representative will meet you outside the airport and then immediately transferred to your hotel.
[/vc_tta_section][vc_tta_section title=”Do I need to physically fit for this safari adventure?” tab_id=”1443562840854-897fdd34-6a2b”]
Although there is no high level of physical exertion required while traveling on safari, an overall good health is essential. Health concerns or dietary restrictions should be made apparent before leaving for safari. As noted above, any safari participants must be in good conditions; therefore, it is crucial to ask your physician for medical advice or visit a travel clinic before going on your safari. It is likely that you will be prescribed antimalarial drugs (such as Malaria), and we endorse these preventative measures, as Malaria is one of the more serious potential health risks in Tanzania.
That being said, regardless of whether or not you are taking antimalarial medicine, protecting yourself from mosquito bites altogether with various counteractive means is especially important. Such means include using insect repellent, having sufficient wear before dusk and wearing long sleeved shirts, trousers, ankle-length socks (mosquitoes tend to hover near this area) and closed-toe shoes in the evenings.
[/vc_tta_section][vc_tta_section title=”What is your cancellation policy?” tab_id=”1443562845005-ebd46749-983f”]
Cancellations effective upon the date of receipt of written notification in our office and signed by the client. In the event of cancellation of a booking or failure to join a tour will result in a retention of funds by Safari Infinity Tanzania LTD as follows:
Written cancellation received between 95 days or longer prior to departure, a 20% of the reservation of the canceling client/party will be retained by Safari Infinity and the balance of the total cost refunded
Written cancellation received between 90-61 days prior to departure, a 50% of the reservation of the cancelling client/party will be retained by Safari Infinity and the balance of the total cost refunded
Written cancellation received less than 60 days or less prior to departure, a 100% of the reservation of the canceling client/party will be retained by Safari Infinity Tanzania LTD.
[/vc_tta_section][vc_tta_section title=”What are included/excluded in your packages?” tab_id=”1443562846769-c6609d79-f691″]
- Tanzania Visa Fees & VIP Visa service, assistance with visa application upon arrival at Kilimanjaro Airport
- All airport, hotel and ground transfers
- All meals and accommodations
- Exclusive use and transfer in a specially modified 4×4 Toyota Land Cruiser with pop-up roof maximizing wildlife viewing and comfort
- All national park and reserve entrance fees
- Private services of professional, knowledgeable, fluent English speaking driver guide
- Unlimited game drive with no restriction on mileage and fuel
- Unlimited beverages provided in a small refrigerator installed in the safari vehicle (i.e. bottled drinking water, juice, soft drinks, domestic beer, French-press coffee and tea)
- Use of high-powered binoculars, wildlife and birding books while on safari
- Internal airfare from Arusha to Serengeti National Park, if applicable
- Full-support from our safari specialist and operational office in Tanzania before and during your safari
- Use of company cellphone for direct or emergency contact with operational office in Tanzania while on safari
- AMREF Flying Doctor’s Insurance
- Safari Infinity T-shirt & Welcome Package
- International airfare to and from Kilimanjaro Airport
- Laundry & beverages at select tented camps
- Travel insurance
- Gratuities & items of personal nature
[/vc_tta_section][vc_tta_section title=”Do I need to purchase travel insurance?” tab_id=”1443562848201-39640ada-5576″]
An extensive travel insurance effective for the entire duration of your trip is strongly advised. This should ensure coverage for any unforeseen circumstances that may occur such as trip cancellation or postponement, lost or delayed baggage, emergency or accident, illness and evacuation and a need for 24-hour medical assistance.
[/vc_tta_section][vc_tta_section title=”What is AMREF Flying Doctor’s insurance?” tab_id=”1443562849894-d21e9ea2-af6a”]
All our guests are automatically enrolled in this program. AMREF Flying Doctors provides air evacuation services in medical emergencies. This covers for emergency transport from your safari to a full-service hospital in Nairobi, Kenya. All our guests are automatically enrolled in program at no extra cost. However, this does not replace the traditional travel insurance.
[/vc_tta_section][vc_tta_section title=”Do I need a power adaptor?” tab_id=”1443563002297-8e373441-610e”]
Tanzania electrical sockets are identical to those found in the United Kingdom. The 3 rectangular pin UK adapter is required to use electronic appliances. The electrical voltage used in Tanzania is 220V whereas the electrical voltage in the United States is 120V. Please make sure your device is capable of operating safely with either 120V or 220V.
[/vc_tta_section][vc_tta_section title=”Where do I charge my electronics?” tab_id=”1443563004097-3a6fb1d1-9de1″]
All of our vehicles are equipped with a charging station that lets you to charge your phone, camera and other electronics. At your accommodations, you will also have a chance to charge your electronics. However, most properties are solar powered, or running on generators, so consistent electricity is not always guaranteed. If you have a health concern or medical condition that requires you to have access to electricity at all times, please kindly advise us when you are planning your safari, so we can arrange your accommodation accordingly.
[/vc_tta_section][vc_tta_section title=”Will I have access to the internet?” tab_id=”1443563006036-ee47fbb3-5a77″]
Wi-Fi will be available at select properties, though not all. The internet speed and reliability in the bush may also vary.
[/vc_tta_section][vc_tta_section title=”What about money and local currency?” tab_id=”1443563007571-da594907-8714″]
The currency in Tanzania are Tanzanian Shillings (TSH), although, the U.S. dollar is also a generally convenient and acceptable currency. When using U.S. Dollars, please ensure that to bring crisp new vintage bills (newer than 2006), as older bills may not be as readily accepted at some properties due to counterfeiting problems. Credit cards (Visa and Mastercard) are usually accepted in hotels and lodges, but expect possible network instability inside the parks. Lastly, we do not recommend dependence on travel checks, as they are not easy to use.
The majority of the costs on your trip are included in our safari packages. You should bring U.S. Dollar in both large and small denominations. Change for large denominations may be difficult especially for small local shops. Most extra expenses on your safari includes drinks ($1 – $3 per bottled water, soft drinks, beer, wine, spirits where not included), laundry ($2 – $4 dollars per item), souvenirs (many under $5) and miscellaneous tips (see tips guideline below).
[/vc_tta_section][vc_tta_section title=”Can I use my credit card in Tanzania?” tab_id=”1443563009061-af23e2d3-58d8″]
We encourage guests to avoid using credit cards to make purchases for security reasons, even at lodges and gift shops. We advise all our guests to take extra precaution when using their credit cards in Tanzania as there may be a higher risk of the credit card numbers and fraudulent charges will be made.
[/vc_tta_section][vc_tta_section title=”Is it safe traveling with children?” tab_id=”1443563614372-958ca682-4100″]
A safari trip to the African wilderness can easily be deemed as one of the most rewarding and unforgettable family vacation experiences. Left and right, children actively encounter sights that prompt many opportunities for new knowledge. It is undoubtedly a stimulating environment for curious young minds. That being said, their safety should be given extra regard and care when out in the wilderness. As noted above, several safari lodges and camps are not fenced and have wildlife wandering their grounds. We stress that you should always keep your children in sight, and never, under any circumstance, let them wander alone. Masaai escorts are always be present when you are out at night.
[/vc_tta_section][vc_tta_section title=”Do lodgings provide 24-hour electricity?” tab_id=”1443563615476-c037a780-2de1″]
Please be aware that many tented camps and lodges do not provide 24-hours electricity. Most properties are solar-powered, or running on generators and turn off their generators after dinner until dawn. Please inquire upon arrival at each accommodation as policies differ widely. If you have a health concern that requires you to charge your medical equipment at all times, please kindly advise us beforehand and we can plan accordingly.
[/vc_tta_section][vc_tta_section title=”Do I need a Yellow Fever vaccination?” tab_id=”1448845233387-1226685b-be18″]
If you are transiting from a Yellow Fever-Endemic Zone (such as Addis Ababa -Ethiopia, Nairobi-Kenya), you will be required to present proof of yellow fever vaccination. If you are flying directly from Amsterdam or other non-yellow fever endemic countries, you will not be required to take this shot. If for any health reasons, you cannot take this shot, you can ask for an exemption letter written and signed by your doctor from home to show the border officers.
[/vc_tta_section][vc_tta_section title=”Do I need other vaccinations?” tab_id=”1448845258078-33ba49b4-f193″]
Aside from Malaria and Yellow Fever, there may be other vaccination and medications to take prior to your trip to Tanzania. Please consult with your family doctor, and visit a travel clinic in your area to receive specific medical consultation before your trip. Please note that all shots and medications are recommended to be taken/prescribed at least 3-4 weeks prior to travel. Please discuss the following vaccination recommendations with your doctor or travel clinic:
- Hepatitis A, B
- Yellow Fever
- Booster doses for Tetanus-diptehria and polio vaccine
- Antimalarial drugs
- Various antibiotics such as Cipro
- Diarrhea medicine
[/vc_tta_section][vc_tta_section title=”What about diabetic conditions?” tab_id=”1448845278701-6492303b-f705″]
Should you have a diabetic condition; there are no grave situations you should be concerned about while traveling on safari. A great deal of the meals provided to you on safari will likely be very similar to what you habitually eat at home (e.g. marinated chicken, beef, salad, fruit, etc.). However, be mindful that some packed lunches supplied by the lodges or tented camps may include foods high in carbs such as bread, fruit and juice boxes, as well as other foods high in protein. With regards to essential diabetic medications and supplies, make sure to carry a letter from your doctor stating said supplies you will be bringing with you and a copy of the actual prescription is also recommended. In addition, carry hard candy or glucose tablets with you on game drives or other safari activities. Insulin-dependent individuals are encouraged to pack more than one bottle of insulin and extra pump supplies, as they are not available to purchase in Tanzania.
[/vc_tta_section][vc_tta_section title=”What if I need to travel with a CPAP breathing machine?” tab_id=”1448845299307-d7d64399-1d1f”]
If you are traveling with a CPAP Breathing Machine and/or Portable Oxygen Concentrators devices, it is mandatory that you bring a rechargeable battery pack (equipped with a minimum runtime of 8 hours) that is of universal voltage (120V – 240V). The majority of the lodges and camps you will be staying at do not run on 24-hour electricity, and turn off their generators for the night until daylight. While out on safari activities, guests are advised to charge their CPAP battery throughout the day so that they can be used overnight when power may not be available at their accommodations.
[/vc_tta_section][vc_tta_section title=”What about last minute changes?” tab_id=”1448845320904-a9e5bdf1-b24b”]
If a client requests last minute change to the safari itinerary including accommodations, flights, services, etc. the client is responsible for any additional expenses as a result of that change. Safari Infinity is not responsible for any airline changes or costs incurred as a result of those changes, including airline schedules, fares, cancellations, over-bookings or damage to or loss of baggage and property. Any and all claims for any loss or injury suffered on any airline must be made directly with the airline involved. Air schedule changes may necessitate additional nights being added to your safari. Again, these schedule changes are beyond the control of Safari Infinity and any additional costs resulting from such changes are the responsibility of the client. Safari Infinity shall not be held liable for any delays or additional costs incurred as a result of airlines not running according to schedule.